Accommodation properties must comply with the following criteria before they can be measured against the relevant Standards & Guidelines of the official STAR Rating Scheme in Australia:
- The property holds all relevant insurances; including workers compensation as well as public liability to the value of $10,000,000.
- The property complies with all relevant and applicable legal and/or regulatory obligations, including compliance with all Competition and Consumer Act, Consumer Affairs, and Occupational Health & Safety obligations.
- The property is effectively maintained and clean for all guests at all times.
- The property can provide evidence of formalised Housekeeping procedures.
- Guests have 24 hour ease-of-access to their accommodation.
- All guest accommodation has lockable entry doors and secure windows.
- All guest accommodation has effective visual and physical privacy from exterior areas or locations.
- Clear and visible signage is displayed for the property, including the display of the official STAR Rating relevant for that property and in a visible position for all guests.
- The property owner/manager has notified AAA Tourism Pty Ltd of all rooms that are available for guest accommodation.
- The property agrees that AAA Tourism Pty Ltd reserves the right to request a physical assessment at any time and according to the relevant category Standards (subject to reasonable prior notification).
- The property has a dedicated website and/or email address and can accept bookings year-round (as at January 1, 2013).
- The property complies with the STAR Rating Scheme ‘Code of Conduct’.
Failure to comply with the Scheme Entry Criteria will result in the suspension of a property’s STAR Rating application, or removal of the property from the official STAR Rating Scheme.