Any property licensed to display the official STAR Rating Trade Marks must achieve and maintain very high standards of cleanliness – from 1 STAR through to 5 STAR.
Properties must also achieve specific (percentage) scores across 3 key areas of assessment:
1. Facilities & Services
2. Cleanliness
3. Quality & Condition
The overall results or percentage scores correspond directly with the cleanliness, quality, condition and range of facilities and services offered to the guest, with the lowest score determining the property’s official STAR Rating.
For example, the table below shows the results or percentage scores that would determine a 4 STAR Hotel, Motel, Serviced Apartment, or Self Catering property rating:
Cleanliness is the most important area of assessment and an official STAR Rating will only be awarded to properties that achieve and maintain an overall minimum standard of ‘Good’ or 75%.
The benchmarks or percentage bands used to determine a STAR Rating have been substantiated by field testing and consumer research.